There are a number of reasons why a document may fail to send to Common App. Every time a document fails to send, Overgrad's support team will be notified so that we can investigate the issue. There are two cases, that require students to take action in their Common App account before we can try to send the documents gain.
Note for counselors: If an error requires student action and the student has completed the necessary steps to fix the issue, please email email@example.com with the student name and email to let us know the action has been completed. We will then attempt to send the document(s) again.
Missing Error Description
If you see this message without a more detailed description of the error, that is something Overgrad will investigate. We will fix the issue and send the document, or reach out to you if any additional information is needed.
FERPA Waiver not complete in Common App
If you see this error message when attempting to send documents, the student has not completed the FERPA Waiver required by Common App. The student will need to login to Common App and complete the FERPA waiver before Overgrad can successfully send documents.
Counselor Assigned in Common App
If you receive this error message when attempting to send documents, the student has a counselor assignment in Common App. The student will need to remove the counselor assignment within Common App before Overgrad can successfully send documents.